Why would small businesses need an online reputation management strategy?

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Introduction
Online reputation management is very important regardless of whether the business is small or large. Unfortunately, many small businesses ignore online reputation management until they are in a reputation crisis. You should never wait to be in trouble for you to look for a way out. With an online reputation, there must always be someone to monitor what is being said. So, why do small businesses need online reputation management strategies for their business? Here are some of the reasons
Online reputation management impacts customers’ buying decision
Francis Santa is the first important thing that people must know about online reputation management. Lack of online reputation management can cost your sales and customer base. Today, customers do not give a blind eye while buying products or looking for services. At least 80% of customers read reviews before they buy any items online. Whatever they read online will determine whether they will go ahead to purchase your items or not. Therefore, it is very important to always make sure that you are reading customers’ reviews.
There is no way to delete negativity
It will be very important to always make sure that you are maintaining your online reputation because once the damage has been done, it can be very difficult to get back on track. Always remember that many people are searching online every single second. You can choose to delete negative reviews but that will not guarantee that no other customers have already read it. It is also very important to know that negativity spread like bushfire. It can be difficult for customers to write positive reviews about your customers but when something goes wrong, the range will make them look for a way to leave a negative review. Therefore, it is very important to know how to maintain a good online reputation.